Technical operations & automation

I make complex work run better.

I solve operational problems and build the systems behind better work—from restoring live streams to automating repetitive QA and developing a full-stack event platform.

I’m Mathew, an NBCUniversal GEM Award recipient with 9+ years across NBCUniversal and Versant. I independently built automation adopted by management and grew a golf apparel and events business to $31,000+ in lifetime sales.

Explore my work Let’s talk

New Jersey · Open to remote opportunities

9+ yearsNBCUniversal & Versant

>25%Less manual QA effort*

>85%Less weekly documentation time*

$31K+Lifetime Mathew John Golf sales

*QA: approximately 20 minutes saved per cycle across the desktop, iOS, Android, and tvOS workflow. Documentation: roughly 35 minutes reduced to under 5 per weekly run.

Selected work

Work with measurable results.

The operational problem, the decisions I owned, and the evidence behind the result. Explore the work at a glance, then open the technical details for a closer look.

01 / Technical operationsProfessional experience

Reliability when the stream is live.

My operations career spans national broadcast, livestream, and video-on-demand delivery. I troubleshoot service-impacting issues, coordinate technical escalations, and verify recovery across the systems viewers depend on.

At NBCUniversal, I supported operations for the Olympics, Super Bowl, and FIFA World Cup and earned the GEM (Going the Extra Mile) Award. At Versant, I drive incident resolution and service continuity across national broadcast and streaming operations.

What I personally handled

Diagnose the failure: Compare source feeds with downstream playback, using logs and monitoring signals to isolate delivery, audio, video, and captioning faults.
Restore the service: Apply configuration fixes, component restarts, backup feeds, or workarounds, and coordinate engineering and distribution-partner escalations.
Protect time-sensitive delivery: Manage receiver authorization and embargo requirements while coordinating event readiness and content availability.
Make the response repeatable: Verify recovery, document failure conditions, and turn recurring issues into procedures the team can use.

Make the knowledge reusable.

I authored approximately 50 SOPs and runbooks, trained and mentored Level 1 specialists, and contributed to an adopted scheduling model that improved team coverage. The goal is a team that can act consistently when the pressure is on.

National broadcast & streaming
Incident response & delivery assurance

From a signal
to a solution.

01
Detect
Review monitoring signals and check the actual playback experience.
02
Isolate
Compare the source feed with the affected stream and locate the fault.
03
Restore
Apply a fix or workaround and coordinate the right technical teams.
04
Verify & learn
Confirm video and audio recovery, then improve the procedure.

A summary of recurring responsibilities across the incidents I’ve handled.

Across my operations work Datadog · Splunk · Dataminer · Techex · Mediaproxy · MPX · Jira · Cross-functional incident response

02 / QA automationDesktop implemented · Management adopted

Desktop QA built around evidence.

I saw the team repeating the same searches, playback checks, and Excel updates every day. I took the initiative to build a desktop QA system, demonstrated it to management, and earned its adoption.

~20 minManual work saved per cycle

>25%Less overall manual QA

~64 secAverage automated check per asset

290Passing automated tests

The problem I solved

Operators checked content across desktop, iOS, Android, and tvOS. Inconsistent titles, episode numbers, air dates, and dynamically loaded lists made finding the right asset part of the work. A playable episode was not enough: it had to be the correct episode, with every required QA dimension verified.

What I built

A local Node.js and Playwright runner checks up to 20 daily assets in an authenticated Chrome session. Power Automate, Office Scripts, SharePoint, and Excel Online coordinate the work and report results. Human involvement is needed when a check fails or content is errored.

Why the result matters

The system has found missing thumbnails and missing shows that prompted delivery-pipeline reruns. Desktop findings also give operators a baseline for manual checks on the other three devices, helping them focus on exceptions and restore content availability sooner.

Desktop QA is automated. iOS, Android, and tvOS remain manual; findings on desktop guide those checks rather than replace them.

Eight acceptance checks

A pass needs evidence.

Exact assetCorrect series, episode, movie, or air date
MetadataExpected title and description
ThumbnailPresent, usable, nonblack artwork
AdvertisingObserved sponsored pre-roll
PlaybackAt least 10 seconds of advancing program video
Video health720p or better, with healthy frames
AudioAudio attributable to program playback
CaptionsRendered English closed captions

If a required check cannot be verified, the system retries rather than recording a false pass.

How I made the workflow reliable

Asset matching and reporting

I built matching rules for title aliases, air dates, movies, season and episode codes, and virtualized episode lists. Exact identity checks reject wrong-date and wrong-episode matches.

Durable JSON queues, per-asset reporting, explicit workbook receipts, and stable asset identities protect delivery. Concurrent operator edits and notes are preserved, including when workbook rows move.

Recovery and deployment

Scheduled 30-minute retries, bounded timeouts, process locks, browser cleanup, watchdog recovery, evidence capture, and log retention keep failures visible and recoverable.

I packaged the Windows runner with integrity checks, protected secrets, staged updates, and rollback. Primary/backup coordination is designed and unit-tested for a staged two-workstation pilot; it is not yet production-proven failover.

Validation I can demonstrate

A 20-asset browser-and-workbook demonstration completed in 23 minutes 23 seconds. The system has 290 passing automated tests covering matching, media checks, reporting, scheduling, concurrency, delivery, security, installation, and recovery.

The demonstration duration and the approximately 64-second per-asset operating average come from different observations.

My ownership

I identified the problem, defined acceptance criteria, designed the architecture, built and tested the workflow, investigated edge cases, demonstrated it to management, and prepared the deployment process.

The desktop workflow is implemented and demonstrated. Two-workstation deployment and extended unattended observation remain staged.

Core stack Node.js · JavaScript · TypeScript · Playwright · Chrome DevTools Protocol · PowerShell · Power Automate · Office Scripts · Excel Online · SharePoint · OneDrive · Windows Task Scheduler

03 / Workflow automation

Weekly documentation in a fraction of the time.

A recurring VOD documentation task took roughly 35 minutes of manual preparation. I automated the repetitive steps with Power Automate and Office Scripts, bringing it to under 5 minutes per weekly run.

I identified the bottleneck, structured the inputs, and built a repeatable process for formatting and document preparation. The team spends less time assembling routine documentation and has more time for exception review.

This is a separate workflow from the desktop QA platform, with its own measured time savings.

In routine use

VOD documentation

Before~35 min

After<5 min

Approximate time per weekly run.

Measured improvement: More than 85% less manual preparation time.
Operational value: A consistent weekly process that frees operators to review exceptions.

Power Automate · Excel Online · Office Scripts

04 / Product ownershipPrivate product · Prelaunch

From running golf events to building a better workflow.

Organizing real outings showed me how much work sits between registration and the final leaderboard. I turned that firsthand experience into a private golf technology platform.

I built the full-stack platform and own its requirements, user journeys, workflow design, implementation, testing, and release decisions. It connects registration, payments, teams, scoring, and leaderboards for event hosts and golfers, with sponsor needs considered throughout.

Where the technical work gets real

Requirements and workflows: Translate real event operations into registration, team assignment, check-in, scoring, leaderboard, and post-event workflows.
Data and access: Define user roles, permissions, and relationships in Supabase and PostgreSQL, and review how changes affect hosts and golfers.
Payments: Integrate Stripe and validate purchases and refunds in test mode as part of the registration journey.
Quality and usability: Validate end-to-end behavior, exception handling, and mobile layouts before release decisions.

Ask about a private walkthrough

Private golf technology platform

The whole event.
One connected product.

A full-stack platform I built from firsthand event experience, now in prelaunch validation.

ExperienceHosts · Golfers · Sponsors

WorkflowsRegister · Pay · Check in · Score

System decisionsPermissions · Data · Integrations

ValidationTest payments · Edge cases · Mobile

Clear ownership

I own the requirements, architecture decisions, implementation, troubleshooting, validation, and release planning.

Product name and interface kept private. Payment verification described here uses Stripe test mode.

Product stack Next.js · Supabase · PostgreSQL · Stripe · Vercel · REST APIs

05 / Business & event operationsFounded February 2024

Mathew John Golf

A business where I own both the customer experience and the work behind it.

I built and operate a golf apparel and events business. My responsibilities span product development, Shopify, customer support, fulfillment, returns, vendors, financial tracking, and launches.

Explore Mathew John Golf

$31K+Lifetime sales across 164 orders

50+Products in the catalog

~$10KSponsorship revenue secured

50+Sponsor & vendor relationships

Mathew John Golf storefront with apparel, hats, and gloves — **Make the catalog easy to explore.**Storefront presentation, merchandising, and clear routes into the shop.

Swing For A Cure charity event page on Mathew John Golf — **Build something people can be part of.**Event storytelling, sponsor coordination, and community fundraising.

A brand that keeps me accountable

I customize the Shopify experience with AI-assisted tools and handle the operational details after a purchase: inventory, vendors, fulfillment, returns, and customer communication.

Events from planning to the final score

I’ve produced events with budgets above $12,000 and managed venues, contracts, registration, volunteers, lodging, rules, waivers, prizes, and day-of execution.

$6,200 raised

I founded and produced the profitable annual Swing For A Cure event, raising $6,200 for the Lupus Foundation of America across three years. I coordinate sponsors, volunteers, vendors, and donors from planning through event day.

More storefront and event work

I also produced the Fore The Golfers Invitational, a competitive 36-hole, two-person scramble, with responsibility for the event logistics and tournament operations.

Mathew John Golf Hoodies and Layers collection page — **Collection merchandising**Product hierarchy and consistent catalog presentation.

Mathew John Golf performance polo product presentation — **Product storytelling**Brand imagery paired with a clear shopping action.

Mathew John Golf category cards for Best Sellers, Performance Polos, and Complete Sets — **Category discovery**Distinct routes through a growing catalog.

A personal brand storyConnecting the business with the people behind it.

Business toolkit Shopify · AI-assisted storefront development · Ecommerce operations · Vendor coordination · Event production

Experience

A foundation built
in real operations.

My career has progressed from global content distribution into streaming operations, incident leadership, and practical automation. Building products and running a business have added another perspective on ownership.

Jan 2026 — Present

Versant

Digital Operations Specialist

I drive incident resolution and service continuity across Versant’s national broadcast and streaming operations, coordinating technical escalations and resolving delivery, playback, and captioning issues while managing receiver authorization and embargo requirements.

I independently built the desktop QA platform adopted by management, cutting overall manual QA effort by more than 25% and saving approximately 20 minutes per cycle. I also automated weekly VOD documentation, reducing roughly 35 minutes of preparation to under 5.

My work includes acceptance criteria, browser automation, Microsoft 365 reporting, recovery controls, technical documentation, and preparation for a staged two-workstation deployment.

Aug 2017 — Dec 2025

NBCUniversal

Three roles. Increasing responsibility.

Digital Operations SpecialistAug 2021 — Dec 2025
Led Level 2 incident response with engineering and network operations, investigated audio/video faults, and restored service through configuration fixes and backup feeds. Supported major national events, authored approximately 50 SOPs and runbooks, and trained and mentored Level 1 specialists.
Digital Operations CoordinatorAug 2018 — Jul 2021
Investigated live and VOD delivery failures, validated streaming health, and coordinated partner escalations. Promoted to Digital Operations Specialist in August 2021.
Global Client Operations SpecialistAug 2017 — Aug 2018
Resolved international content delivery issues and managed licensee onboarding and programming changes within service-level requirements, coordinating clear communication with distribution partners.

Recognition

NBCUniversal GEM (Going the Extra Mile) Award and recognition in an NBC Primetime Premier Week spotlight story.

Alongside my career

Building & operating

Founder and Product Builder · Private Golf Technology Platform

2026 — Present · Built a Next.js, Supabase, PostgreSQL, Stripe, and Vercel platform spanning registration through leaderboards. Own requirements, implementation, product QA, and release readiness.

Founder · Mathew John Golf

Feb 2024 — Present · Built a business with $31,000+ in lifetime sales, 164 orders, and 50+ products. Secured approximately $10,000 in sponsorship revenue and manage vendor relationships, customer experience, and events with budgets exceeding $12,000.

Education

University of Phoenix
Bachelor’s degree in Communications · 2022

Sussex County Community College
Associate degree in Communications · 2019

The full picture

Cinematcher · Representative and Assistant
May 2015 — Aug 2017 · Executed launch outreach across 40+ states and 15+ countries and represented the company at Disney’s Supplier Diversity Showcase.

Coach Jess · Audio and Content Coordinator
2024 — 2025 · Audio production and sound design.

View my resume

Skills & tools

The tools behind the work.

I choose the stack around the operational problem: the workflow, the data, the people using it, and how we will know it worked.

Automation & testing

JavaScript, TypeScript, Node.js, PowerShell, Playwright, Chrome DevTools Protocol, end-to-end testing, unit testing, acceptance criteria, and Windows Task Scheduler.

Microsoft workflows

Power Automate, Office Scripts, Excel Online, SharePoint, OneDrive, Microsoft 365, low-code automation, reporting, and workflow coordination.

Product & business systems

Next.js, Supabase, PostgreSQL, REST APIs, Stripe, Vercel, Shopify, requirements gathering, workflow design, and product operations.

Operational judgment

Incident response, root-cause analysis, process improvement, stakeholder communication, technical documentation, Jira, Airtable, Tableau, Datadog, and Splunk.

How I work

Curiosity that turns
into follow-through.

I like understanding why something works, where it breaks, and what would make it easier for the next person. That’s what connects my operations work, automation projects, and business.

Understand the whole workflow.

I look at dependencies, handoffs, user roles, and downstream effects before deciding what to change.

Make the improvement usable.

A solution needs clear checks, documentation, and a way for other people to understand it. I’ve demonstrated workflows to leadership and written the SOPs behind them.

Own the judgment.

I use AI-assisted development as an accelerator while owning the requirements, architecture decisions, testing, and troubleshooting. I check the result against real workflows and distinguish demonstrated behavior from features still being staged.

A little less formal

Outside the workflow.

Competitive but easygoing. Curious by default. Someone friends and teammates can count on when they need a hand.

A lifelong golfer.

I’ve played since age four, made a hole-in-one at 11, and my personal-best round is 76.

Still part of the team.

I played college baseball at Sussex County Community College and still play men’s league baseball. I enjoy the competition and being part of a team.

Golf with a purpose.

I founded Swing For A Cure to bring friends and the community together around a cause that matters personally to me. Hosting charity golf outings combines my love of the game with giving back and creating an event people look forward to.

Let’s connect

Put thoughtful ownership
to work.

I’m interested in technical and business operations, product operations, automation, and program ownership. If your team needs someone who can understand the problem, coordinate the people, and follow through on the solution, I’d love to talk.

Email Mathew LinkedIn Resume PDF

mathew.magura@gmail.com